Custoemr Engagement

Customer Engagement

Engage customers through a multichannel environment. Whether it's welcome kits, renewal programs or activity statements, IWCO Direct strengthens your customer engagement programs. We seamlessly manage the complex and sensitive data requirements of today's multichannel delivery vehicles and provide customized data tools and portal management for auditing and viewing your programs. Our total package production platform and postal optimization model lowers per piece cost and increases response rates.

Types of Programs

  • Welcome kits
  • Renewals
  • Activity reporting/statements
  • Compliance
  • Educational

Industry Specialties

  • Health care
  • Financial
  • Insurance

Key Production Attributes

  • Lower per piece production cost
  • Lowest per piece postage cost
  • Creative design that increases open rates
  • Tools/technology: URLs; package design; intent
  • Easy audit & program reporting
  • Data & physical security
  • Defined SLAs
  • Customization – unique messaging
  • Digital asset management/dynamic content